Sensitivity and compassion are essential qualities for security guards in the healthcare environment.
To ensure the safety of patients, staff and visitors, MSS Security’s guards are trained in customer service, mental health awareness and cultural diversity before they begin work on-site.
Our guards approach challenging situations equipped with the skills to ensure safe outcomes for everyone involved. These include:
- Identifying aggressive body language
- Dealing with unpredictable behaviour
- Open and inclusive communication
- De-escalation techniques