Central to the provision of aviation security is the protection of people, infrastructure and assets. MSS Security prides itself on the comprehensive range of services that we deliver to our aviation industry clients. Our key services are delivered across Australia, from capital cities to regional airports, from corporate to operational aviation facilities, and from alarm monitoring to access control centres. Every year we screen 18 million passengers, 15 million checked bags and a large proportion of air freight leaving Australia.
Our key strategy is to deliver and improve on aviation security services at leading airports by creating an environment that promotes customer satisfaction, sustains the highest levels of security outcomes and optimises productivity. We are proactive and responsive to the regulatory environment, emerging industry trends and needs, and embrace a consultative approach.
We recognise the importance of managing effective teams, particularly at the screening checkpoint; and the importance of clearly defined roles and responsibilities for all security staff. We acknowledge the effect team structure, culture and management capability has on staff performance. Effective management centres on supporting team performance and maximising customer facilitation to underpin the operational environment. ‘Good’ security is the result of joint efforts and not simply individual performance in isolation. Our training programs reflect these key influencers.
As an experienced service provider, we know what particular training is required to ensure a high standard of service with optimal security outcomes. We place a strong emphasis on informal training to complement a thorough and expertly produced formal training program. We believe that the right mix of formal training programs, a continuous learning culture, strong communication frameworks, and inclusive and open leadership, can be used to efficiently train staff throughout their career.
Key Services Include:
- passenger and staff screening
- baggage screening
- freight screening
- air cargo screening
- catering screening
- airside inspections
- corporate security protection
- concierge services
- business continuity and emergency exercises
- risk and transition management
- event management
- asset protection / management