Training & Development

MSS Security believes well-trained and motivated people are the foundation of success and our in-house training division, the MSS Security Training Academy (RTO 110044), is proof of our commitment to the professional development of employees. Maintaining our registration as an approved training provider and having a dedicated traineeship management service gives our employees opportunities to further their qualifications, so that they can make real career advancements and become dedicated career security professionals.

Want to work in security?

To work in the security industry you must meet individual state licencing requirements; this includes successful completion of either the Certificate II in Security Operations or the Certificate III in Security Operations. MSS Security’s Registered Training Organisation, the MSS Training Academy (RTO 110044), can provide a recruitment pathway by delivering these nationally accredited training programs.

The benefit of undertaking your training with MSS Training Academy is that we can offer recruitment advice and employment opportunities upon completion of your course and after obtaining your security licence. Though employment cannot be guaranteed to graduates of the academy, we can provide vital information about the typical recruitment requirements of the industry, MSS Security’s selection process and details of positions available within our business. We can also provide you with guidance on resume design and interview preparation to ensure you can put your best foot forward when applying for positions. When recruiting we will consider graduates of the academy that are appropriately qualified, appropriately licenced, follow the job application process correctly and are deemed as suitably fit for employment into the relevant position.

Employees of MSS Security can look forward to the opportunity of further training by undertaking the Certificate III in Security Operations or the Certificate IV in Leadership and Management. This level of training enables us to provide nationally accredited qualifications at no cost to our trainees, and facilitates further up-skilling, knowledge and confidence for employees to carry out their job to a higher standard and further their career as a security officer.

Accredited Training Offered

Accredited training is currently available in Queensland and the Northern Territory. For non RTO state training enquiries, please contact your local state HR Manager.


Victoria Mulrine
07 3722 4136


Jes Teubert
03 8379 5952

Northern Territory

NT Training
08 8995 0700

To view a comprehensive list of accredited training offered by the MSS Security Training Academy, go to

Queensland – Funded Training Opportunity

The MSS Security Training Academy (RTO 110044) currently has an opportunity for eligible people to complete the nationally recognised 15-day Certificate III in Security Operations for just $10.00 (for eligible participants). On successful completion, participants will be eligible to apply for a security licence. This funded training pathway is a collaboration between MSS Security, the Queensland Department of Education and Training, and the Queensland Security Industry. To find out if you qualify and how to apply, please read the attached brochure.

Pricing options:

  • PQS funded placement $10
  • PQS funded placement with a concession $10
  • Full fee paying student $895

2016 Training Academy Activity Snapshot

Customised Training

MSS Security’s award-winning training services, expert facilitators and strong presence in the security industry enable us to deliver training tailored to our clients’ specific needs, as well as meeting the broader industry’s changing needs.

The methods we use, including a robust online Talent Management System (TMS), give the MSS Security Training Academy the flexibility and functionality to deliver training in a way that maximises the learning outcomes for the participant and the client.

Training can be delivered on-site, online or a combination of both depending on its content and the client’s needs.

The training MSS Security designs for our clients is developed in close consultation with relevant personnel from each organisation, to ensure we meet everyone’s specific needs.


Our training packages for the following areas have received excellent feedback:

  • emergency response
  • customer service
  • armed robbery
  • suspicious packages
  • holding techniques / physical intervention
  • disengagement
  • loss prevention
  • conflict resolution
  • dealing with aggressive persons
  • incident reporting
  • hazard identification and risk assessment
  • OH&S, including OH&S responsibilities
  • Equal Employment Opportunity – discrimination and harassment
  • supervisor training
  • management skills – leadership and performance management

Training is not restricted to security or guarding work. The MSS Security Training Academy also has the ability to develop training programs across many areas for personnel not associated with the security sector, such as concierge services.


MSS Security has a comprehensive and interactive Talent Management System (TMS) providing an efficient, effective and consistent training solution for its staff across Australia. Our system was nominated in 2014 for the Australian HR Awards – Best Use of Technology.

The fully customisable system allows MSS Security to develop our own contextualised e-Learning modules tailored to provide client, site and competency specific solutions. Importantly, this system enables us to generate comprehensive reports and real-time data, providing the business with transparency and the ability to manage our investment in learning and development. The TMS provides MSS Security with full-cycle control of organisational-wide learning and development needs in line with the company’s and our clients’ requirements.

We frequently publish new courses to keep up with the demand of our employees, who thoroughly enjoy and value the system for their professional development needs; we currently have more than 380 modules in our library.

Audit Results
Audit Report (VET Quality Framework)

Complaints and Appeals
Complaints and Appeals Policy