Sensitivity and compassion are essential qualities for security officers in the healthcare environment.
To ensure the safety of patients, staff and visitors, MSS Security’s officers are trained in customer service, mental health awareness and cultural diversity before they begin work on-site.
Our officers approach challenging situations equipped with the skills to ensure safe outcomes for everyone involved. These include:
- identifying aggressive body language
- dealing with unpredictable behaviour
- open and inclusive communication
- de-escalation techniques
- general security
- patient minding
- concierge services
- code responses
- customer service
- asset protection
- access control